Terms of Service

These Terms of Use constitute a legally binding agreement between , referred to as “we,” “us,” or “our,” and every person who accesses or uses Loviocate, referred to as the “App.”

The App provides tools for scanning QR codes and barcodes, reading supported product identifiers, generating QR codes, reviewing product information, checking cosmetic ingredients, and maintaining a history of scanned or generated codes.

By downloading, accessing, purchasing, or using the App, you confirm that you have read, understood, and agreed to these Terms and our Privacy Policy. If you do not agree, you must not use the App.

1. Changes to these Terms

1. We may update these Terms when the App, our business practices, or applicable legal requirements change.
2. The date displayed at the top of this page identifies the latest version of these Terms.
3. If a change materially affects your rights, we may provide additional notice through the App, by email, or by another method required by applicable law.
4. Your continued use of the App after updated Terms become effective constitutes acceptance of those Terms, where permitted by law.
5. If you do not agree with an updated version, you must stop using the App and cancel any active subscription.

2. Privacy

Our Privacy Policy describes how information is collected, used, stored, and shared when you use the App. It is incorporated into these Terms by reference.

You are responsible for ensuring that information you provide is accurate and that you have the right to provide it.

3. Eligibility

You may use the App if you are legally capable of entering into these Terms under the laws applicable to you.

If you are below the legal age required to enter into an agreement in your jurisdiction, you may use the App only with the permission and supervision of a parent or legal guardian. The parent or guardian is responsible for reviewing these Terms and supervising the use of the App.

You must not use the App if applicable law prohibits you from receiving or using the services it provides.

4. License to use the App

Subject to these Terms, we grant you a limited, personal, revocable, non-exclusive, non-transferable, and non-sublicensable license to download and use the App on devices that you own or control.

This license does not permit you to:

• Copy, sell, rent, lease, sublicense, or redistribute the App;
• Modify or create derivative works from the App;
• Reverse engineer, decompile, or attempt to discover the App’s source code, except where applicable law expressly permits it;
• Remove copyright, trademark, or other proprietary notices;
• Use the App or its data to build a competing product or service;
• Use automated tools to scrape, extract, or collect information from the App without our permission;
• Circumvent subscriptions, access controls, security measures, or technical restrictions.

All rights not expressly granted under these Terms are reserved by and its licensors.

5. Scanning QR codes and barcodes

QR codes and barcodes may contain links or information created by third parties. We do not control the destination, content, security, accuracy, or availability of third-party content accessed through a scanned code.

When scanning a code, you agree that:

• You are responsible for reviewing a link before opening it;
• You should not submit personal, financial, or authentication information to an unfamiliar destination;
• App warnings and risk indicators are guidance only;
• The App cannot identify every unsafe, misleading, or outdated code;
• You remain responsible for deciding whether to interact with scanned content.

6. Product and cosmetic information

Product descriptions, prices, availability, authenticity indicators, cosmetic ingredients, ratings, and similar information may be supplied by third parties or derived from external databases.

Although we aim to present useful information, we do not guarantee that product information is complete, current, or free from errors. Packaging, ingredients, prices, sellers, and manufacturing information may change without being immediately reflected in the App.

Any authenticity result is informational and does not constitute a warranty that a product is genuine. You should also verify important product information with the manufacturer or an authorized seller.

Cosmetic ingredient information is provided for general informational purposes and is not medical or dermatological advice. The App does not diagnose allergies, sensitivities, or medical conditions.

7. Generated QR codes

The App may allow you to generate codes containing websites, Wi-Fi credentials, messages, contact information, phone numbers, email addresses, or other content.

You agree that you will not create or share a code that:

• Violates applicable law or the rights of another person;
• Contains misleading, fraudulent, or malicious information;
• Distributes malware or attempts to obtain unauthorized access;
• Infringes copyright, trademark, privacy, or other legal rights;
• Contains personal information that you are not authorized to use or distribute.

You are responsible for every code you create and for verifying that its contents are correct before sharing or publishing it.

8. Accounts and account security

Certain features may require an account or Sign in with Apple. You are responsible for maintaining the security of your account and device.

You must notify us promptly if you believe that your account has been accessed without authorization.

We may suspend or restrict an account where reasonably necessary to investigate fraud, protect the App, comply with law, or enforce these Terms.

9. Acceptable use

You must not use the App to:

• Violate any applicable law or regulation;
• Infringe another person’s intellectual-property or privacy rights;
• Impersonate another person or misrepresent your identity;
• Distribute malware, harmful code, spam, or fraudulent content;
• Access another person’s account or information without permission;
• Interfere with the App, its servers, or connected systems;
• Place an unreasonable load on our infrastructure;
• Bypass technical, security, subscription, or usage restrictions;
• Use the App for an unauthorized commercial or unlawful purpose.

We may investigate suspected violations and restrict or terminate access where reasonably necessary.

10. Third-party services

The App may display or provide access to third-party products, websites, APIs, databases, app stores, payment services, or other resources.

Third-party services are governed by their own terms and privacy policies. We do not control and are not responsible for their content, availability, security, products, or practices.

11. Subscriptions and payments

11.1 App Store purchases

Purchases made through Apple’s App Store are processed by Apple and are subject to Apple’s applicable payment, subscription, cancellation, and refund terms. We do not receive your complete payment-card information.

11.2 Web purchases

Where web subscriptions are available, payment is processed by the payment provider or merchant identified during checkout. You authorize the applicable provider to charge the displayed price, taxes, and fees using your selected payment method.

11.3 Automatic renewal

A subscription automatically renews for another billing period unless it is canceled before the renewal deadline displayed by the relevant store or payment provider.

Renewal charges may be processed shortly before the current subscription period ends. You are responsible for reviewing the price and renewal period shown before confirming a purchase.

11.4 Cancellation

An App Store subscription must be canceled through the subscription settings associated with your Apple account.

Where web subscriptions are available, they may be canceled through the account or subscription settings provided during checkout, or by contacting support@loviocate.app.

Deleting the App or deleting an App account does not automatically cancel an App Store subscription.

11.5 Free trials

We may offer a free or discounted trial. Unless canceled before the deadline shown when you subscribe, the trial may convert into a paid, automatically renewing subscription.

11.6 Refunds

Refund requests for App Store purchases must be submitted to Apple and are handled under Apple’s applicable refund policies.

Refunds for web purchases are handled according to applicable law and the conditions presented during checkout. To request assistance, contact support@loviocate.app.

11.7 Price changes

Subscription prices may change. Where required, the relevant store, payment provider, or we will notify you before a new price applies.

12. Intellectual property

The App, including its software, design, interface, text, graphics, trademarks, icons, and other original materials, belongs to or its licensors and is protected by applicable intellectual-property laws.

Product names, trademarks, images, and information belonging to third parties remain the property of their respective owners. Their appearance in the App does not necessarily indicate sponsorship or endorsement.

13. Availability and changes to the App

We may add, change, suspend, or discontinue features when reasonably necessary. We do not guarantee that the App or every feature will always be available, uninterrupted, or compatible with every device.

Updates to the App may be required for continued access to certain features.

14. Disclaimers

To the fullest extent permitted by applicable law, the App is provided on an “as is” and “as available” basis.

We do not warrant that:

• The App will always be available or error-free;
• Every code will be detected or interpreted correctly;
• All unsafe links, counterfeit products, or risks will be identified;
• Product or ingredient information will always be complete or current;
• The App will meet every user’s requirements.

Nothing in these Terms excludes warranties or consumer rights that cannot lawfully be excluded.

15. Limitation of liability

To the fullest extent permitted by applicable law, and its affiliates, directors, employees, licensors, and service providers will not be liable for indirect, incidental, special, consequential, or punitive damages arising from use of the App.

This includes loss resulting from third-party websites, misleading QR codes, incorrect product information, device incompatibility, service interruptions, or loss of locally stored scan history.

Where liability cannot be excluded, our total aggregate liability will not exceed the greater of:

• The amount you paid for the App during the six months preceding the event giving rise to the claim; or
• €100.

These limitations do not apply where liability cannot lawfully be limited or excluded.

16. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless from third-party claims, losses, or reasonable expenses resulting from:

• Your unlawful use or misuse of the App;
• Your material violation of these Terms;
• A code or other content created or distributed by you;
• Your infringement of another person’s rights.

This provision does not require indemnification where prohibited by applicable consumer law.

17. Suspension and termination

These Terms remain effective until terminated by you or us.

You may stop using the App at any time. If you have a subscription, you must cancel it separately through the relevant store or payment provider.

We may suspend or terminate access where reasonably necessary because of a material breach of these Terms, fraud, unlawful use, security risk, or a legal requirement.

Provisions intended by their nature to survive termination—including intellectual-property, disclaimer, liability, and dispute provisions— will remain effective.

18. Apple App Store terms

If you obtained the App through Apple’s App Store, you acknowledge that:

• These Terms are between you and , not Apple;
• Apple is not responsible for providing maintenance or support for the App;
• You must comply with applicable App Store terms when using the App;
• Apple is not responsible for claims relating to the App except where applicable law requires otherwise;
• Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce the applicable provisions against you.

19. Governing law and disputes

These Terms are governed by , without regard to conflict-of-law principles.

Before beginning formal proceedings, you agree to contact us and attempt to resolve the dispute informally. You can send a written description of the dispute to support@loviocate.app.

Nothing in these Terms deprives you of mandatory consumer protections or the right to bring a claim before a court that applicable consumer law requires to remain available.

20. General provisions

• These Terms, the Privacy Policy, and the License Agreement form the agreement governing your use of the App.
• If any provision is held unenforceable, the remaining provisions remain effective.
• Failure to enforce a provision does not waive the right to enforce it later.
• We may assign these Terms as part of a merger, restructuring, acquisition, or transfer of the App, subject to applicable law.
• You may not transfer your rights under these Terms without our prior written permission.

21. Contact us

For questions, complaints, or notices concerning these Terms, contact:

Email: support@loviocate.app